What would you like to learn more about?
General
Please reach out to our technical support team by clicking Contact Customer Care. If you are using the app on an iOS device, go to More > Contact Customer Care. On Android devices, go to the navigation menu (top left) > Contact Customer Care.
After you download the app on your new phone, simply log in using your existing credentials and all your account information will automatically be transferred and accessible. To ensure your security, you will be notified when your account is accessed on your new device to prevent any unauthorized use.
As long as you are signed into your account, by placing an online order, you automatically receive points for your order. You can expect your points to appear within 24 hours.
While we’d be sorry to see you go, it’s easy to delete your account. Simply navigate to Settings within your account and choose the Delete Account option. Note that the account deletion option cannot be used if your account has available funds.
Ordering
Scheduled orders can be canceled up to a few minutes before your scheduled time. If you are running late please select a new Pick-Up Time on the Order Placed screen. If the time scheduled time has passed, please check in with a Family Member when you arrive.
Scheduled orders can be canceled up to a few minutes before your scheduled time.
Delivery
Now you can get fresh, made-to-order burgers delivered straight to your door through the Whataburger App or Whataburger.com.
From the Whataburger app or Whataburger.com, start your online order, choose Delivery, and proceed to place your order. Your order will be delivered directly to your specified address and follow any delivery instructions you provide.
Delivery times vary based on your location and availability of third-party delivery services. If delivery is not available at a given time, then you will receive a message stating "Delivery is not available".
Yes, you can apply Whataburger Rewards for delivery orders. Rewards can be found within the Reward section in your account.
Yes, you can apply Whataburger offers for delivery orders. Offers can be found within the Offer section in your account. Physical coupons cannot be redeemed on a delivery order.
No, delivery drivers are not Whataburger Family Members. We have partnered with third-party services that work with orders placed on the Whataburger App or Whataburger.com. A driver will be assigned based on efficiency so you can get your Whataburger favorites as quickly as possible.
We apologize for delivering an order that was not to our standards. Whataburger cannot schedule an additional delivery, but you can contact our Customer Care team by submitting a request through our Contact Us Form.
Unfortunately, orders cannot be updated or modified. Your order can be canceled on the Order Status screen, then place a new order with your desired changes. Note, you can only cancel a delivery on the Order Status screen before the "Pickup is in Progress".
You can cancel a delivery on the Order Status screen before your order reaches "Pickup in Progress". If you are no longer able to cancel, you may contact the driver to request a cancellation. The Order Status screen can be accessed by clicking "View Order" from your confirmation email.
If your order was canceled before the driver was assigned or canceled directly by the driver, then you will be automatically refunded. You can also contact our Customer Care team by submitting a refund request through our Contact Us Form.
Options for contacting a delivery driver may vary between third-party delivery services. Contact information for your delivery will be provided in your Order Status screen.
The Order Status screen can be accessed by clicking "View Order" from your confirmation email.
Curbside
When you arrive, simply find a curbside parking spot and "Check In" on your mobile device to let the restaurant know you've arrived. Checking in can be done on the confirmation page or email after you've placed your order.
Even if there are no curbside spots available, park as close as possible to the curbside pickup area and turn on your hazard lights.
If you placed an ASAP order, it will be started immediately. If you placed a Scheduled order, it will be started close to your desired pickup time. Only check in when you've arrived to the restaurant.
If you've been waiting for longer than normal or past your pickup time for your curbside order, you can ask a Family Member for an update.
Payment
Yes, you can pay for orders with your Whataburger account. You can link your credit card, load funds, or transfer a Whataburger gift card. We accept MasterCard, Visa, American Express, Discover, Apple Pay, Google Pay, or Paypal.
MasterCard, Visa, America Express and Discover are all accepted credit cards. You also can use your Apple Pay or PayPal account to load funds.
On iOS devices, you can also go More > Payment. On Android devices, you can go to navigation menu (top left) > Payment. On Whataburger.com, click your username to get to My Account > Manage Payment.
On iOS devices, go to More > Payment > Reload. On Android devices, go to the navigation menu (top left) > Payment > Reload. You can use MasterCard, Visa, American Express or Discover. Money also can be uploaded with an existing gift card. You can also load money using Apple Pay, Paypal, or upload an existing gift card.
This feature automatically transfers and reloads funds to your account when your balance falls below a set amount, so you're always ready to pay for orders using the app. You can set it up in the Payment section and choose which credit, or debit card you'd like to use.
Nope, you don't need to maintain a minimum balance. But when you're loading funds to your account, a minimum of $25 is required.
The most you can load in a single transaction is $220. Overall, a customer may have a maximum account balance on their Whataburger account of $220 at any given time.
Within a 24-hour period, you are only allowed to load funds to your Whataburger account 3 times.
Your Whataburger account balance can not be used to purchase a physical gift card or e-gift card. Mobile Pay accounts were designed to make it more convenient for customers to enjoy Whataburger food by simply paying through your phone.
You sure can. To transfer a physical gift card on iOS devices, you can go to More > Payment > Transfer Whataburger Gift Card Balance. On Android devices, you can go to the navigation menu (top left) > Payment > Transfer Whataburger Gift Card Balance. On Whataburger.com, click your username to get to My Account > Manage Payment > Transfer Gift Card Balance.
Yes, everybody with a Whataburger account has a barcode. It lets you earn points each time you visit when you scan it at the register. Your barcode acts as both your rewards card and your mobile payment, if you have funds loaded.
Rewards & Offers
It's simple. Earn 10 points for every dollar spent!
All you need to do is download the Whataburger App through the App Store or Google Play, sign up for an account, and you'll be automatically enrolled in the Whataburger Rewards program.
An email address is required to participate in the Whataburger Rewards program. Once you have an email, sign up for an account and you'll be automatically enrolled.
Our rewards program is free to join. Just create an account and you're on the road to earning some tasty rewards!
You earn 10 points for every dollar spent. Points can be used to redeem over 40 menu items.
Not necessarily, but you can easily find all participating locations using the filter in the top right on the Locations page.
We apologize your offer or reward did not process. Please contact our Customer Care team by submitting a request through our Contact Us Form and they will help resolve this issue for you.
The Rewards homepage of your app is the place to go. At the top of the page you will find that you can view Rewards or Offers. You can also go to your Barcode (top right) and see a list of available rewards and offers.
You can redeem as many reward items as you'd like depending on the number of points in your account.
No, rewards and offers can't be redeemed in the same transaction.
Nope! Your qualifying purchases will be stored in the app and easily accessible whenever you want to see them. If you're using an iOS device, go to More > Account History. If you're on an Android device, go to your navigation menu (top left) > Account History
If you forgot to scan your barcode at the restaurant, you can still earn points with a valid receipt by Clicking Here.
Yes, you can! Just scan your barcode at the register at the time of purchase.
Earn 10 points for every $1 spent on food, online or at the restaurant.
Points expire after 6 months of no account activity
Use your points to redeem over 40 menu items.
Trade points for reward items. Then redeem reward items in online orders or scan for them at participating restaurants
To see the point value for reward items, open your app and log on to see My Rewards.
To redeem a reward in-person, open your app and trade your points for a reward item. In My Rewards, select "Order", then "Scan Barcode at Restaurant". A QR code will appear. Provide this to the family member to scan.
Favorites
Guests who are signed into their Whataburger account will be able to save their favorite customized meals for quick reorder. To save your order as a favorite, click on the heart icon in your cart before completing your order.
Guests who are signed into their Whataburger account can edit their favorites by going to the More section in iOS and Edit Favorite Orders in the Android drawer.
Communication
If you have something you want to share or have a question, reach out to our Customer Care Team. We love hearing from guests because we're always working hard to get better.
It is a message, that appears similar to a text message would, that lets us send you reward & offer notifications, messages, and events. When you receive push notifications, you can tap them to learn more.
These notifications will keep you informed on account notices, reward updates and offers that are made for you.
We want to ensure that you receive account notifications, rewards updates and offers created for you, so you will receive emails to keep you informed. You can go to your account settings and change these Email and Push Notification settings at any time.
Enabling Location Services provides many benefits including locating your nearest Whataburger automatically, local offers and timely reminders to help you earn rewards.
You have control of when Whataburger tracks your location through the location services settings on your device.
Security
Absolutely. We appreciate and value your privacy and would never sell your personal information. Please see our Privacy Policy for more details.
You can set up a passcode for all payment features in Settings. Your security is very important to us, and we work with trusted partners that assist with security within our website & app.
We take your account security seriously. This is to ensure you are notified when your account is accessed on a new device to prevent any unauthorized use.
Whataburger Online Gift Card - Sender
Any customer with a Loyalty Account can purchase online gift cards. To create a free loyalty account simply go to Whataburger.com or download the free Whataburger app and create an account.
- To purchase an online gift card on your Whataburger app, login to your account, navigate to the "More" menu option and select "Send Online Gift Card"
- To purchase an online gift card on desktop, click the "Send Online Gift Card" link at the bottom of the home page.
You’re able to send a online gift card to any active email address.
You will receive an email notification that your online gift card has been delivered. If you have any questions or concerns with the status of a online gift card, contact our Customer Care team by filling out an online form HERE.
Max $100 per gift card
You can purchase up to $500 in online gift cards every 24 hours.
Online gift cards are sent from the email associated with your loyalty account.
Whataburger Online Gift Card - Recipient
To transfer the funds into your Whataburger account, simply select the "Transfer Funds" link found in your email and follow the steps. You can also show the barcode found in your email at a Whataburger location near you.
Yes, you must be logged in to transfer funds into your loyalty account.
Once funds are transferred to your loyalty account, the QR code will no longer work.
The maximum amount available to load on a Loyalty account is $220
- To check your balance, simply go to your email, click on the "check balance" link and view your balance.
- If funds are transferred to your loyalty account, the balance can be seen on your "Payment" screen.
- To check a physical gift card balance please go HERE.
Funds do not expire.
Gift cards can be used at all participating restaurants and online restaurant orders.
View Terms and Conditions HERE.
Frequently Asked Questions
FAQs
General
Please reach out to our technical support team by clicking Contact Customer Care. If you are using the app on an iOS device, go to More > Contact Customer Care. On Android devices, go to the navigation menu (top left) > Contact Customer Care.
After you download the app on your new phone, simply log in using your existing credentials and all your account information will automatically be transferred and accessible. To ensure your security, you will be notified when your account is accessed on your new device to prevent any unauthorized use.
As long as you are signed into your account, by placing an online order, you automatically receive points for your order. You can expect your points to appear within 24 hours.
While we’d be sorry to see you go, it’s easy to delete your account. Simply navigate to Settings within your account and choose the Delete Account option. Note that the account deletion option cannot be used if your account has available funds.
Ordering
Scheduled orders can be canceled up to a few minutes before your scheduled time. If you are running late please select a new Pick-Up Time on the Order Placed screen. If the time scheduled time has passed, please check in with a Family Member when you arrive.
Scheduled orders can be canceled up to a few minutes before your scheduled time.
Delivery
Now you can get fresh, made-to-order burgers delivered straight to your door through the Whataburger App or Whataburger.com.
From the Whataburger app or Whataburger.com, start your online order, choose Delivery, and proceed to place your order. Your order will be delivered directly to your specified address and follow any delivery instructions you provide.
Delivery times vary based on your location and availability of third-party delivery services. If delivery is not available at a given time, then you will receive a message stating "Delivery is not available".
Yes, you can apply Whataburger Rewards for delivery orders. Rewards can be found within the Reward section in your account.
Yes, you can apply Whataburger offers for delivery orders. Offers can be found within the Offer section in your account. Physical coupons cannot be redeemed on a delivery order.
No, delivery drivers are not Whataburger Family Members. We have partnered with third-party services that work with orders placed on the Whataburger App or Whataburger.com. A driver will be assigned based on efficiency so you can get your Whataburger favorites as quickly as possible.
We apologize for delivering an order that was not to our standards. Whataburger cannot schedule an additional delivery, but you can contact our Customer Care team by submitting a request through our Contact Us Form.
Unfortunately, orders cannot be updated or modified. Your order can be canceled on the Order Status screen, then place a new order with your desired changes. Note, you can only cancel a delivery on the Order Status screen before the "Pickup is in Progress".
You can cancel a delivery on the Order Status screen before your order reaches "Pickup in Progress". If you are no longer able to cancel, you may contact the driver to request a cancellation. The Order Status screen can be accessed by clicking "View Order" from your confirmation email.
If your order was canceled before the driver was assigned or canceled directly by the driver, then you will be automatically refunded. You can also contact our Customer Care team by submitting a refund request through our Contact Us Form.
Options for contacting a delivery driver may vary between third-party delivery services. Contact information for your delivery will be provided in your Order Status screen.
The Order Status screen can be accessed by clicking "View Order" from your confirmation email.
Curbside
When you arrive, simply find a curbside parking spot and "Check In" on your mobile device to let the restaurant know you've arrived. Checking in can be done on the confirmation page or email after you've placed your order.
Even if there are no curbside spots available, park as close as possible to the curbside pickup area and turn on your hazard lights.
If you placed an ASAP order, it will be started immediately. If you placed a Scheduled order, it will be started close to your desired pickup time. Only check in when you've arrived to the restaurant.
If you've been waiting for longer than normal or past your pickup time for your curbside order, you can ask a Family Member for an update.
Payment
Yes, you can pay for orders with your Whataburger account. You can link your credit card, load funds, or transfer a Whataburger gift card. We accept MasterCard, Visa, American Express, Discover, Apple Pay, Google Pay, or Paypal.
MasterCard, Visa, America Express and Discover are all accepted credit cards. You also can use your Apple Pay or PayPal account to load funds.
On iOS devices, you can also go More > Payment. On Android devices, you can go to navigation menu (top left) > Payment. On Whataburger.com, click your username to get to My Account > Manage Payment.
On iOS devices, go to More > Payment > Reload. On Android devices, go to the navigation menu (top left) > Payment > Reload. You can use MasterCard, Visa, American Express or Discover. Money also can be uploaded with an existing gift card. You can also load money using Apple Pay, Paypal, or upload an existing gift card.
This feature automatically transfers and reloads funds to your account when your balance falls below a set amount, so you're always ready to pay for orders using the app. You can set it up in the Payment section and choose which credit, or debit card you'd like to use.
Nope, you don't need to maintain a minimum balance. But when you're loading funds to your account, a minimum of $25 is required.
The most you can load in a single transaction is $220. Overall, a customer may have a maximum account balance on their Whataburger account of $220 at any given time.
Within a 24-hour period, you are only allowed to load funds to your Whataburger account 3 times.
Your Whataburger account balance can not be used to purchase a physical gift card or e-gift card. Mobile Pay accounts were designed to make it more convenient for customers to enjoy Whataburger food by simply paying through your phone.
You sure can. To transfer a physical gift card on iOS devices, you can go to More > Payment > Transfer Whataburger Gift Card Balance. On Android devices, you can go to the navigation menu (top left) > Payment > Transfer Whataburger Gift Card Balance. On Whataburger.com, click your username to get to My Account > Manage Payment > Transfer Gift Card Balance.
Yes, everybody with a Whataburger account has a barcode. It lets you earn points each time you visit when you scan it at the register. Your barcode acts as both your rewards card and your mobile payment, if you have funds loaded.
Rewards & Offers
It's simple. Earn 10 points for every dollar spent!
All you need to do is download the Whataburger App through the App Store or Google Play, sign up for an account, and you'll be automatically enrolled in the Whataburger Rewards program.
An email address is required to participate in the Whataburger Rewards program. Once you have an email, sign up for an account and you'll be automatically enrolled.
Our rewards program is free to join. Just create an account and you're on the road to earning some tasty rewards!
You earn 10 points for every dollar spent. Points can be used to redeem over 40 menu items.
Not necessarily, but you can easily find all participating locations using the filter in the top right on the Locations page.
We apologize your offer or reward did not process. Please contact our Customer Care team by submitting a request through our Contact Us Form and they will help resolve this issue for you.
The Rewards homepage of your app is the place to go. At the top of the page you will find that you can view Rewards or Offers. You can also go to your Barcode (top right) and see a list of available rewards and offers.
You can redeem as many reward items as you'd like depending on the number of points in your account.
No, rewards and offers can't be redeemed in the same transaction.
Nope! Your qualifying purchases will be stored in the app and easily accessible whenever you want to see them. If you're using an iOS device, go to More > Account History. If you're on an Android device, go to your navigation menu (top left) > Account History
If you forgot to scan your barcode at the restaurant, you can still earn points with a valid receipt by Clicking Here.
Yes, you can! Just scan your barcode at the register at the time of purchase.
Earn 10 points for every $1 spent on food, online or at the restaurant.
Points expire after 6 months of no account activity
Use your points to redeem over 40 menu items.
Trade points for reward items. Then redeem reward items in online orders or scan for them at participating restaurants
To see the point value for reward items, open your app and log on to see My Rewards.
To redeem a reward in-person, open your app and trade your points for a reward item. In My Rewards, select "Order", then "Scan Barcode at Restaurant". A QR code will appear. Provide this to the family member to scan.
Favorites
Guests who are signed into their Whataburger account will be able to save their favorite customized meals for quick reorder. To save your order as a favorite, click on the heart icon in your cart before completing your order.
Guests who are signed into their Whataburger account can edit their favorites by going to the More section in iOS and Edit Favorite Orders in the Android drawer.
Communication
If you have something you want to share or have a question, reach out to our Customer Care Team. We love hearing from guests because we're always working hard to get better.
It is a message, that appears similar to a text message would, that lets us send you reward & offer notifications, messages, and events. When you receive push notifications, you can tap them to learn more.
These notifications will keep you informed on account notices, reward updates and offers that are made for you.
We want to ensure that you receive account notifications, rewards updates and offers created for you, so you will receive emails to keep you informed. You can go to your account settings and change these Email and Push Notification settings at any time.
Enabling Location Services provides many benefits including locating your nearest Whataburger automatically, local offers and timely reminders to help you earn rewards.
You have control of when Whataburger tracks your location through the location services settings on your device.
Security
Absolutely. We appreciate and value your privacy and would never sell your personal information. Please see our Privacy Policy for more details.
You can set up a passcode for all payment features in Settings. Your security is very important to us, and we work with trusted partners that assist with security within our website & app.
We take your account security seriously. This is to ensure you are notified when your account is accessed on a new device to prevent any unauthorized use.
Whataburger Online Gift Card - Sender
Any customer with a Loyalty Account can purchase online gift cards. To create a free loyalty account simply go to Whataburger.com or download the free Whataburger app and create an account.
- To purchase an online gift card on your Whataburger app, login to your account, navigate to the "More" menu option and select "Send Online Gift Card"
- To purchase an online gift card on desktop, click the "Send Online Gift Card" link at the bottom of the home page.
You’re able to send a online gift card to any active email address.
You will receive an email notification that your online gift card has been delivered. If you have any questions or concerns with the status of a online gift card, contact our Customer Care team by filling out an online form HERE.
Max $100 per gift card
You can purchase up to $500 in online gift cards every 24 hours.
Online gift cards are sent from the email associated with your loyalty account.
Whataburger Online Gift Card - Recipient
To transfer the funds into your Whataburger account, simply select the "Transfer Funds" link found in your email and follow the steps. You can also show the barcode found in your email at a Whataburger location near you.
Yes, you must be logged in to transfer funds into your loyalty account.
Once funds are transferred to your loyalty account, the QR code will no longer work.
The maximum amount available to load on a Loyalty account is $220
- To check your balance, simply go to your email, click on the "check balance" link and view your balance.
- If funds are transferred to your loyalty account, the balance can be seen on your "Payment" screen.
- To check a physical gift card balance please go HERE.
Funds do not expire.
Gift cards can be used at all participating restaurants and online restaurant orders.
View Terms and Conditions HERE.